Ocean Dream Cancún

General Policies

Payment Information


No-show fees or cancellation penalties as per policy will be automatically charged to the credit card entered to generate the reservation. Upon check-in, guests must present photo identification and the credit card used on the website to make full payment or security payment.


General Policies


  • (1) Cancellations: The period to cancel without penalty begins at the beginning of the check-in day. For example, if check-in is January 1st and the policy allows cancellations up to 2 days prior, cancellation must be made by 11:59 PM on December 29th. Exceptions may be considered with prior authorization from the hotel.
  • (2) Early departure or no-show: Early departure or no-show will result in cancellation and a 100% penalty. Exceptions may be considered with prior authorization from the hotel.
  • (3) Reservation Modification: "Non-Refundable" Reservations do not allow date or name changes. Extending the reservation means extending the original policies and restrictions. Exceptions may be considered with prior authorization from the hotel.
  • (4) Refunds: Refunds will not be issued for late check-in or early check-out. For flexible reservations with full or partial refund of cancellations, they will be processed within 10 business days after the corresponding request and confirmation.
  • (5) Important: Stay extensions require a new reservation. All guests must be correctly registered at the time of booking, otherwise additional costs may be generated at check-in. Availability of accommodation at the same property for additional guests is not guaranteed. Guests under 18 years of age can only check in with a parent or official guardian. The price does NOT include applicable hotel service fees, optional incidental charges (such as minibar snacks or telephone calls, etc.) or regulatory surcharges. These rates, fees and surcharges will be assessed by the hotel upon check-out.


Force Majeure Policy


  • Natural Disaster: Refund certificate valid for unused nights within 1 calendar year. Not transferable or redeemable for cash. Subject to availability and restrictions.
  • Natural Disaster Alert: There is no penalty for changing dates within 72 hours of the alert.
  • No Shows: There is no penalty from the issuance of the alert until 5 days after the hotel has returned to normal.
  • Early Check-out: Early check-out without penalties, receiving a certificate of unused nights, valid for 1 year.
  • Rescheduling: Original rate guarantee for travel within 1 year of the original date. Must reschedule within 30 days of the natural disaster, seasonal restrictions apply.
  • Policy Changes: The policy is subject to change without notice.

About us

Ocean Dream Cancún


Discover the tranquility of our accommodations with ocean views sea or the Nichupté lagoon. We have two swimming pools, a restaurant, two bars and exclusive parking. Get ready to spend an unforgettable vacation in one of our 68 suites or rooms, admire the sunsets or sunrises from the comfort of your balcony or walk along the seashore to enjoy the beautiful turquoise waters of the Caribbean. The property has a privileged location, so you can fully enjoy everything, and discover what the destination has to offer you.

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