Ocean Dream Cancún

Cancellation Policies


24 Hour Flexible Policy

Cancellations made within 24 hours prior to arrival will be subject to a 100% penalty of the total reservation amount.


Payment Methods

1. Pay Now

100% of the total amount will be charged at the time of booking.

2. Paying at the Hotel

5% will be charged at the time of booking and the remaining amount will be settled at check-in.


Restrictions

The following dates are NO REFUND periods:

21/Dec/2024 - 05/Jan/2025


Payment Information

  • In case of a late check-in, the hotel will charge a fee of 5% for the hotel. No-show or cancellation in accordance with policy will result in an automatic charge or refund, depending on the case, to the credit card provided at the time of booking.
  • Upon check-in, guests are required to present a photo ID and the credit card used for full payment or as a guarantee for the reservation.
  • By making your reservation, you agree that any transaction fees and associated service costs are non-refundable. This means that in the event of cancellation of your reservation, these costs will not be refunded as they correspond to the services processed at the time of confirmation.


About us

Ocean Dream Cancún


Discover the tranquility of our accommodations with ocean views sea or the Nichupté lagoon. We have two swimming pools, a restaurant, two bars and exclusive parking. Get ready to spend an unforgettable vacation in one of our 68 suites or rooms, admire the sunsets or sunrises from the comfort of your balcony or walk along the seashore to enjoy the beautiful turquoise waters of the Caribbean. The property has a privileged location, so you can fully enjoy everything, and discover what the destination has to offer you.

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